7/24/2023 0 Comments Equinox resort vermont groupon![]() Anything you wanted was there for the taking. The buffet breakfast served was top notch. A nice touch was that valet parking was included in the room rate and we were asked on checkin if we wanted the Times and/or Wall Street Journal delivered each morning which it was. I was told that the concierge knew the story but we never asked. The room was slightly slanted and took a few minutes or longer to get used to. When we opened the door there was a flight of stairs to get to the sleeping area. Our room was 402 but we had to get off on the third floor. We were up graded from a Superior room to a Deluxe one which was huge and with the most comfortable beds that I have slept on in a while. The outdoors are just kept up beautifully. Talking about the lawn areas, I defy anyone to find a weed. Always a smile and always helpful, as in the checkin.The hotel has so many small intimate places to just and relax, I especially loved the outdoor fireplace with loads of comfortable chairs and cushions to sit on and just relax and look around at the flowers and green. The bell hops in their knickers who greet you on arrival are just fabulous. We just returned from 2 days at The Equinox. In talking to our parents, we found out they did, and the front desk never called them back! The Inn did not provide us with a refund or much less a future free stay - as we have money being held hostage there because of a groupon deal they refused to let us use in helping our parents stay. As a result they called to confirm and we repeated what was just wrote then did nothing - stating our parents should have called and reported the discrepancies. We don't want anyone else - especially our family to go through something like this again. Please take this has a chance to make grave improvements to the resort. ![]() We were ashamed for purchasing this for them - it was a gift for their 35th wedding anniversary. They finally found the bath to produce hot water but could not hold the water - so it just drained slowly out. My parents reported then went back to the room exhausted of their experience, tried to take a bath and found they had no hot water - my mother in law was crying at this point. From their they tried to use the outdoor hot tub which they found littered with children (probably because the pool was closed for so long). ![]() They went to enjoy the salt water pool and found out it was closed for their entire stay due to some child urinating in it. They began their 8/8/13 stay by entering a room with a strange smell, slanted floors, peeling wallpaper, and hair in the bathtub. We have been significantly disappointed with the recent stay our parents endured. I hope the results of the survey are beneficial to you to make improvements. This is what we sent to the Equinox: I have just filled out the survey linked to this email.
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